These terms and conditions apply every time you make a donation to the STV Children’s Appeal through one of the three methods described in these terms at Section 4 or via any other method described on the STV Children’s Appeal website from time to time (the “Donation Service”).
By using the Donation Service, you are presumed to have read and understood these Donation Terms and Conditions, and accepted that they apply. Please note that STV Children’s Appeal may update and amend these terms from time to time. The version of these terms that is (or was) valid at the time you make (or made) your donation, is the version that applies to your donation transaction. These Donation Terms and Conditions were last updated at the date specified at the end of this page.
For information about how STV Children’s Appeal will process your information for the Donation Service including any Gift Aid claim, please see https://stvappeal.tv/privacy-policy/
1. Donations to the STV Children’s Appeal
The donations you make will be received by the STV Appeal (known as STV Children’s Appeal), which is a Scottish Charitable Incorporated Organisation (a SCIO) registered in Scotland under charity number SC042429. The registered office is at Pacific Quay, Glasgow, G51 1PQ. STV Children’s Appeal is a grant-making charity committed to helping children, young people and families affected by poverty across Scotland.
There are no administrative fees payable by you for donations you make online via our STV Children’s Appeal website (available at stvappeal.tv (the “Website”)) or by text or by phone (other than your internet provider’s charges, standard network rate message and/or standard geographic charges as set out below). 100% of all donations you make via the Website or through the “text to donate” or telephone donation services detailed below in Section 4 and any applicable Gift Aid will go to STV Children’s Appeal.
2. Who can donate
You must be aged 16 years or over to use the Donation Service. If you are under the age of 18, you must have prior parental or legal guardian permission before using the Donation Service. If you are not the bill payer, then you must have the bill payer’s permission to make a donation.
3. Donation period opening and closing times
Donations can be made to the STV Children’s Appeal at any time by SMS text or via the Website. At this time, there is no closing date to make donations to STV Children’s Appeal by SMS text or via the Website.
Donations can be made by telephone at limited periods which are made available from time to time. The opening and closing times are published on our website and on other media platforms. The phone lines for the 2024 STV Children’s Appeal promotion open on 31 October 2024 and close at 11.59pm on 28 November 2024.
4. How to donate
You can donate to the STV Children’s Appeal by the following methods:
4.1 Online
You may make a donation to the STV Children’s Appeal by going online to the Website (stvappeal.tv), clicking the “Donate” button and following the instructions provided. You may donate an amount of your choice using any of the accepted credit or debit cards detailed on the Website. You will be asked for how much you wish to donate and for your contact and payment details.
There is no limit on the number of times you may make an online donation via the Website but the minimum donation is £2 and the maximum donation is £9,999.
There is no charge (other than your chosen donation amount) to donate online but your internet service provider may charge you for accessing the internet. The online donation service is provided by Open Mobile Global Limited.
4.2 By SMS text message (known as a “text to donate” service)
You may make a donation in the following amounts only by texting the following keyword as follows:
To donate £5, send a text with the keyword ‘FIVE’ to 70607,
To donate £10, send a text with the keyword ‘TEN’ to 70607, or
To donate £20, by sending a text with the keyword ‘TWENTY’ to 70607.
Each SMS text message costs the value of your chosen donation (either £5, £10 or £20) plus one standard network rate message. Please ask the bill payer’s permission before donating.
There is no limit on the number of times you may make a donation via SMS text but there is a daily limit of £40 on text donations. Further SMS text donations will not be accepted if you have already donated £40 by SMS text in one day.
The text to donate service can only be used from a UK mobile and does not include Channel Islands or Isle of Man mobile networks. If you donate using this service from a UK mobile when you are outside Scotland, England, Wales or Northern Ireland you may incur additional network charges.
For any SMS text made or received, your internet service provider and/or network operator may apply additional data charges. No refunds are available for the cost of any SMS text made, received or for any misdialled short codes or misspelt keyword.
If you do not have sufficient credit in your mobile account, if you have sufficient credit for a standard network rate message but not for your donation, or if you are otherwise unable to access the short code because of any settings on your mobile account, your donation may be unsuccessful.
The SMS text donation service is provided by Open Mobile Global Limited.
4.3 By phone (an automated telephone donation (IVR) service)
You may make a donation from the UK by phoning number 0808 254 0000 during the period in which the phone donation method is available. Calls will be answered by a secure automated system which will process your transaction. This is a freephone number (for calls made from UK-based landlines and mobiles) however please check with your network provider as standard geographic charges may apply. Please use the telephone donation service from the UK only. You may be able to call from some countries outside the UK but we cannot guarantee this and the charges will be determined by the network operator you are calling from.
There is no limit on the number of times you may make a donation by phone during the donation period. Your donation must be in full pounds denominations. There is a minimum donation of £1 and a maximum donation of £10,000 on the automated system. You can donate using any major credit or debit card. You will be asked for how much you wish to donate and for your contact and payment details.
The automated telephone donation (IVR) service is provided by Upward Communications Limited.
For all our donation methods described above, please see our Privacy Notice available at https://stvappeal.tv/privacy-policy/ for information on how your personal data is processed when you use the Donation Service. All donations made are subject to the relevant applicable payment processor terms and conditions.
5. Gift Aid
Where you are eligible to participate in the UK Government’s Gift Aid Scheme, you have the opportunity to Gift Aid your donation made to STV Children’s Appeal. Gift Aid allows STV Children’s Appeal to claim an additional 25 pence from the UK Government for every one pound you donate, at no extra cost to you. You must be a UK taxpayer and have paid enough UK Income and/or Capital Gains Tax to cover the amount of gift aid on all your charitable donations made this year. Information about the Gift Aid scheme is available on the UK Government’s website at: https://www.gov.uk/donating-to-charity/gift-aid
During or after your donation via the Website, SMS text or phone, you will be provided with additional information on how to Gift Aid your donation (for SMS text you will receive a text message with a link which will take you to a web page with instructions to follow which will allow you to add Gift Aid if you determine that you are eligible and if you wish to do so). You will be required to provide information including, but not limited to, your title, name, home address and postcode for the purposes of claiming Gift Aid.
The payment of Gift Aid to charities is subject to HM Revenue & Customs’ acceptance of the charity’s Gift Aid claim.
6. General
Any valid donation is final and cannot be returned to you unless certain conditions or circumstances apply. Please contact the STV Children’s Appeal team by email at stvappeal@stv.tv or by phone on 0141 300 3858 to let us know of any specific circumstances that may apply to you. If you become aware of fraudulent use of your credit or debit card, or if it is lost or stolen, you must notify your card provider in accordance with its reporting rules.
STV Children’s Appeal and its subcontractors cannot guarantee uninterrupted or secure access to the Donation Service or that it will be free from errors or fully operational at all times. The operation of the Donation Service may be interfered with by numerous factors outside of our control. On that basis, except as expressly set out in these terms and conditions, STV Children’s Appeal and its subcontractors do not provide any warranties or guarantees in relation to the Donation Service except where you are entitled to any such warranties or guarantees by law.
STV Children’s Appeal and its subcontractors may suspend, withdraw or amend the Donation Service (or any donation method) in its sole discretion at any time, and for any reason without telling you beforehand and without liability. A donation method may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for any reasons beyond the control of STV Children’s Appeal or its subcontractors.
STV Children’s Appeal and its subcontractors cannot accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any donation attempt being delayed or not properly registered or recorded. These terms and conditions shall be governed by and construed in accordance with the laws of Scotland. All disputes arising from them shall be submitted to the non-exclusive jurisdiction of the courts of Scotland. In some circumstances the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
7. Contact us
If you have a query or complaint relating to STV Children’s Appeal or the Donation Service, you may contact the STV Children’s Appeal team on 0141 300 3858 or by email via stvappeal@stv.tv.
Last Updated: 07.11.24